By Heather
Alright, I don't know if this happens to anyone else, but I am about to take you through my journey to the hair dresser today. I get out of work, come home and both me and my husband both need hair cuts. Well more so for him but I wanted my bangs done. What I wanted was just a simple swoop from one end of my bangs , on my left temple to swoop down to the middle of my right ear. That's all I wanted, sounds simple enough right?
Now I'm going to cut away here for a moment to talk to you about how I prepare myself for the hair dresser. I get home from work, take a shower, shampoo, condition and then when I get out I brush, blow dry, and straighten so by the time I get to the hair dresser they have a blank canvas to work with. I find this to be a very nice gesture considering that I've been working all day, probably have a bunch of sawdust in my hair. Now, when someone walks into your store with their hair done like this it means one of two things. One, this person has somewhere to be afterwards, not necessarily somewhere important, but somewhere that they put the time and effort into their hair and general appearance. Two, THIS IS HOW YOU LIKE YOUR HAIR, THIS IS WHAT YOU WANT IT TO LOOK LIKE WHEN YOU LEAVE! I don't know what it is about this place but every time I walk in there I feel like I just dolled myself up, walked out side and clubbed over the head by a caveman who then proceeded to drag me to his cave rough me up and by the time I leave my hair is in shambles with the expression on my face that reads "...what just happened?" Seriously, she finishes cutting my hair, blow dries it but instead of using a brush which would make sense, she opts to stab my scalp with her fingernails as if that is miraculously going to dry my hair faster and style it. So now my hair is all wavy and it is now impossible for me to tell if it is perfectly swooped.
So I pay for both me and my husband, and while he is still getting his hair cut I go across the street to Rite aid to get hair dye and a few clips. While there I straighten my hair with my fingers as much as possible. As I look into a small mirror there I see that she didn't listen to a damn word I said. Not only did she not take near enough off, the swoop was choppy and uneven. Ryan walks in with a completely exasperated look on his face. I look at him blankly before asking the obvious "What is going on with your head?" he replies, "Just because you are a gay man does not mean your qualified to be a hair dresser." I'm thinking, okay...I'll get home and dye it and re-style it and see what it looks like then. So I did...it made it worse. So now I'm pissed, I just wanted my f***ing bangs done, its not rocket science, what about what I asked you to do was so hard? This is your fricken job! You should take pity on me, cause when you are cutting my hair I have to take off my glasses which means I'm blind as a f***ing bat! I have to take your word for it. Now if you straightened it I'd be able to tell you, but no, you would charge me twenty more dollars for that. So lets make it wavy and curly instead so she can't tell if we did what she asked us to do.
I have had it, there only two people there I trust with my hair and its always when I have a day off that neither of them are scheduled. So fricken sick of this crap and when I see that what I asked was not done I don't want to be an asshole and say "No, not what I wanted". But I've had it, I'm going back tomorrow and getting someone to redue it.
By Heather
I know I have not made any recent posts and I'm sorry. I've currently been under a lot of stress for things unrelated to work. But I promise this post will make up for the time lost because I have a multiple amount of topics to talk about.
Alright, for starters my work has implemented this new scheduling system called FAST. Basically it schedules people more efficiently around where we seem to have the most sales. It also screws the part timers out of their hours half the time. I'm full time but it still bothers me that friends of mine, good hard working people are having to look for work and or second jobs elsewhere. But I digress. This also schedules me hours as a normal cashier, of which I don't mind. But it always schedules me on self check out which is the most boring job ever. I stand there in the same fricken spot for eight hours with little to no interaction with people. I hate coming to work and not really doing anything. On top of this, it is as you know, the Christmas season. So of course they are playing Christmas music. Let me ask you a question. How many versions of Rudolph the Red Nosed Reindeer does one have to sing for them to realize, there is no other way to sing this damn song. Today, I counted twenty-seven different versions.
To you the person putting together the play list for my and so many other retail stores please very it up a bit. I know its slim pickens when it comes to framing a playlist around the holiday season but please put more songs in between each version of Rudolph the Red Nosed Reindeer. I think I'm developing a tumor.
This endless spiral of corny Christmas songs is beginning to drive me mad which is not good. It makes my numerous ticks about customers that much more obvious. I have three out of four self-checkout machines open, the other is out of order. What do people do, out of all the machines that are open and unused, they walk up to the one that is out of order, try desperately to scan their items before looking at me saying "It's broken!" No shit Sherlok, it says it there right on the flippin screen.
"Since you are not doing anything go around getting my numerous shopping list." No, I have to stand here because people are jerks and will run out without paying. Don't get me wrong, I will help all the people I can on self-check out but I can't leave. Or this one, all of my machines are in use and you have the one butt puppet that comes up to you with a cart full of stuff and wants you to ring them out. Try as you will to explain to them that you have no open register and that your little computer stand is not a register, it can't make it through the layers of stupid for them to understand it.
Tonight I was doing the closing paperwork and of course there is a register open down the line and self check is also open. And still, people come up to me, lean over my CLOSED gate and ask. "Are you open?" I try to hide look on my face that screams "ARE YOU FRICKEN RETARDED?" My light is off, my gate is closed, what about this looks like I am open?
I am trying to ring this woman out and she gets all the way to the tender screen and the entire time she is screaming on her cell phone. I am trying to politely tell her what to do as she goes from screen to screen and she looks at me as if to say "How dare you interrupt me!" when you are obviously having trouble getting from screen to screen because you're to busy screaming on your phone to read what the screen that is telling you to do.
PARENT YOUR FRICKEN CHILDREN PEOPLE! For the love of God and all that his holy, please just say "no" or "don't touch that" or "don't do that you will hurt yourself." I have had it with parents letting their snot nosed kids get away with murder. Seriously, what would your mom or dad do if they were going through the checkout line and you were ripping open half the candy, taking a bite and putting it back? I'd of been spanked and grounded for two weeks till I did enough chores to pay them back for all the candy they had to buy.
And here comes the twenty-seven versions of Rudolph the red nosed Reindeer! I can literally feel my brains leaking out my ears. You want to test someones mental capacity for solitude, you put them on self-check for an entire eight hour shift and watch them slip slowly into madness.
Rudolph is not the only song they play to death. They also have 16 different versions of Santa Baby playing. Including one Sung by a man that has a completely different connotation than when it is sung by a woman. The one sung by a man sounds like a creepy stalker.
Seriously person that does the playlist, please put more then 3 or 4 songs between the many versions of Rudolph. What kind of sick bastard are you? This is the reason people bring shotguns to work!
I am at your mercy here, I like the older stuff that you've been playing but change it up a bit. I'm sure people can tolerate a little more Tran Siberian Orchestra in their day. I know I'd love it if you put some Carol of the Bells in, its my favorite Christmas song.
The worst part is, its only Dec. 3rd, I still have 22 days left of this playlist to endure. All of you reading this, please wish me luck.
By Heather
I'm front end management, which means basically my department is the entire front of the store. My job consists of making sure all areas are covered efficiently and that lunches and breaks all have coverage. This is hard to do when on most days you have no people mid-shifting. Unfortunately this also means that when a customer has an issue (usually a dumb one and they only want to make a stink about something to get a discount) so I'll go down to take care of the issue...which is they tell me their complaint and I have to decide whether I care or not. In all actuality I don't mind my job, most days I kind of like it...kind of. I work with a good group of people, we all get along and work well together which always makes the day go easier, quicker. But for some reason not only people from my department, but also other departments in the store come to me and complain to me about their job. Yes, I complain, but I do it on a blog that no one reads. The fact is, its retail, you applied for the job what did you expect it to be? I knew exactly what I was getting into when I applied for the job. Every single day they bitch and complain about their job and how this is a huge waste of time. And I've recently lost my ability to be compassionate and sit in listen, I have no time for it because I'm running a department with virtually no people in it anymore. So this is my answer to those who do this.
It is retail, what did you think you were signing up for. Its a job and considering the state of the country right now, just be happy you have one. Its like signing up for the Marines and then complaining that when you took the responsibility you didn't understand you had to go through rigorous training and possibly kill people. It is what it is so make the best of it. Don't think of all the things you hate about your job all the time and just do it. Come to work, do your job and go home. I don't bring work home with me. Right now I'm writing this blog at work at 6:50am in the morning, wasting the company's dime. Not that that's anything they don't do on the daily basis anyway. If they really minded blogger so much they would have blocked the site like they blocked facebook, but hey, that's what smartphones are for.
By Heather
This is how I started my day. I had goals that I was determined to accomplish today. I was going to clean the front end as much as humanly possible because cashier olympics is quickly approaching. Got to work on time, got everything staged, paperwork done, lunches scheduled, and back up cashiers selected.
So now its time to get cleaning. I cleaned as much as I could without taking my eyes off my register. We had a district supervisor in the store today so I didn't want to go to far or appear away from my register if and when he came by. So I swept, dusted, and cleaned off my registers. I also made notes of what needed to be done before olympics.
So now that I got the two registers ready for painting I started putting painters tape around where I needed to touch up the black. YES! YES! Everything is going so well!
By now I am beaming with accomplishment. Not half as much as I wanted to get done yet. But! I was off to a great start. I was so so happy. So 8am rolls around and I am eagerly awaiting my first and only 8 o'clock person for today. My opener for garden.
The minutes roll by and it is now fifteen after eight. I am now officially concerned but I'm sure he is just stuck in traffic. There has been perpetual road construction for the passed two months. So I look up his number just to verify where he is.
The longer the phone rings with more concerned I get till someone answers. I tell the woman who I am and why I'm calling. She tells me that he called off the night before.
........
Mind you we are so thin on coverage that one call off completely screwed the day. I had to redue the lunch schedule three times just because nothing went according to schedule due to no one having a sense of urgency. It shouldn't take a half an hour for one person to walk to garden to take over and for that person to walk back to the middle. Therefore I must come in tomorrow on my day off and power house the entire front end as much as humanly possible for the five hours I'll be there. On top of that when I asked management for help I was blatantly ignored because the ditrict supervisor was there. So I was essentually alone today.
To think all of this could of been avoided if the closing manager on duty last night would have wrote a not to let me know that my garden casher was not coming in. I could have spent part of those two and a half hours finding someone to come in and fill those hours, but no, no, not for the front end. God forbid information actually travels to where it needs to go in this establishment.
By Heather
How many times do I have to say it? If you are over the age of sixteen its no longer acceptable to keep your money wadded up in your pocket. I can't tell you how many times people, middle aged people give me large wads of money either from the ass pocket or believe it or not, from under there boob. Sweaty boob money is the worst. Think of it people, would you want a complete stranger smothering either swass (ass sweat) or under boob sweat in your hands? No, then why do you insist on doing it to me? I know you could just be being a jerk but its just so unnecessary.
By Heather
I know its been a while since my last post. I've recently been dealing with a crap ton of drama that has been slowly ruining my life for the past five months, thus the vacation from blogger. But I degress.
So today I'm at work and I'm ringing this guy out of whom like most customers loaded this cart like a fricken retard and then didn't help me with anything. But its one of those kids karts shaped like a car. I look up to see the child in it and he's like twelve years old and is barely fitting in the kids seat. Do people not realize that these carts are meant for age six at the most.
Also this guy and his maybe four year old daughter came up to my register. Was a normal checkout when the little girl yelled "DADDY DADDY I'M BLEEDING" I look down and her finger is covered in blood. Not just a hint of blood, not just a smiggin, no, fricken covered in blood. I hurriedly got out first aid kit and gave her dad some neosporin, papertowels, and bandaids. And I have to hand it to this little girl, she didn't whine she didn't cry, but she stood there with the most horrified look on her face the entire time. I feel really bad because it obviously scared her but at the same time I had a really hard time from laughing at the look on her face. She didn't know how to react. "Will I lose my finger?" "Will I ever stop bleeding?" "Does it even hurt?" "Why and how am I bleeding?" This is the hillarious look on her face and I can see these questions in her eyes. As it turns out she was carrying an air filter for her dad and her fingers went through the plastic wrap and her finger got snagged on the metal wire inside and it cut her. Adorable little girl, but it was just to funny.
By Heather
This is how I started out.
See? See? Look How happy I am. I woke up like this, like I do every morning...mostly. Now even though I'm working a split shift today I was relatively happy. Until...I saw the front end schedule...three hour gap in lumbar, three hour gap in garden.
Its okay...my day can still be salvaged. I worked the schedule so I had coverage in lumber and in garden and laid down the foundation for my mid shifter to pull coverage from the back if needed. So then ten o'clock rolls around so I'm out for a couple of hours. So I thought "Hey! I'm gonna be little miss productive today and finally get this mess with our mail figured out." and then life said "NOPE!" It took me a half hour to find the post office and it turned out to be the wrong one.
It was now that I was beginning to doubt that today was going to be salvaged. The man at the post off gave me the address and directions on how to get to the right one. So I was comfident that I salvaged my day.
So yeah, go me. I was little miss productive. But still life said "NOPE!" and as soon as I got there, an hour later because I got lost, severly lost because they like to hide the Greentree post office. As soon as I got there they were incredibly unwilling to understand or help. She finally gave me a number to call and when I called he said the system didn't come up until noon and to call back then.
At this point I was pissed because of the bums the state hires that don't do their job and makes good honest people go through hell just to get their mail. I haven't gotten any mail in a month.
After calling back at noon and recieving no answer several times I finally recieved comformation that my mail should be fixed but I have to wait another 14 business days to recieve my mail. I have now realized that my day will not be salvaged because I spent three hours doing someone elses job. Something that should have been fixed through on change of address form.
And I still have to go back to close the store at 5:30 to 10:30 tonight...
By Heather
Number One:
Making your bad credit my fault.
Alright, let me make this very clear. I'm not so much of a jerk that I personally am denying your card. There are two reasons why your card is denied. One, you are late on your payment. Two, you are maxed out. That's it, there is no magical button that I push to ruin your day. Also, I have no idea why your credit card is denied. The register tells me nothing, just that it is denied so before you make an idiot of yourself screaming at me for something that is your fault for not keeping track of, think of what you're doing. Please stop making an ass of yourself in front of a line of customers just wanting to ring out their stuff.
Number Two:
Assuming I'm Stupid Because I Work Retail.
Retail is not hard. Once you know the routine its pretty simple. Even an incredibly busy day with incredibly thin coverage is easy to figure out simply because you do what you have to to keep the store running and no matter what there is always a way to do that. Even if you have to pick up other department's slack which is most often the case when you yourself are spread wafer thin. That being said not everyone has the patients to take utter and complete bullshit that customers throw at you on the daily basis.
I had this one customer come in two hours before close and spend an hour in Millwork getting a shit ton of moulding. Now he was one of those people from the ritzy part of town with his son, guy didn't even get the lumber cart himself. He had the Millwork associates do everything for him which is fine, its what they are there for. This should have been put on a special order but it wasn't. So by the time he got up to my register I had to measure and type in each individual piece which is company policy and it took at least twenty minutes to get it all in there. So when I gave the man his total his eyes widened and said that didn't match up with what he had worked out. So I went through the entire order adding it all up. Millwork had accidentally given him 80 feet more than what he needed. I told this man this and he said that it was all there exactly what he needed. He accused me of over charging him which was impossible because he saw me measure all of it, plug it in the register and put it on the opposite side of the cart that way I didn't do anything twice. He argued with me for a while, I told him that even if I was doing what he suggested it would be pointless because I wouldn't even be getting the access cash, the store would and I don't love the store that much. So finally I was about to call Millwork to get it sorted when he looked at his son, pointed at me and said "See this? This is why you need to go to college!" I froze, put the phone down and looked at him. I had had it. "Excuse me sir...I have a college degree." I cleared out the entire order and pointed outside. "You can leave now." He threatened to go to the manager, I told him that I would call her right over but at that point he had had it and left.
I don't care who you are, you don't treat people like that.
Number Three:
Call Offs
Not just call offs, employees that call off over and over again. I had a cashier that called off almost every Saturday. He's running out of family members to either kill off or have medical problems. Other than that I have cashiers walking out for their fifteen minute break and not coming back. Come on people, be responsible adults and come to work, do your job, and go home. Its not that hard. If you can't do that then there are hundreds of others out there that can.
By Heather
Some memories just stick with you. Some have no significance at all but you remember them. This particular one is just special to me because it was something out of the ordinary. When I was a kid, I'd say around fourteen maybe fifteen years old it was just me, my brother BG and my dad. My mom was off at SRD. SRD is something that members of TOPS weight loss group go to. It lasts about three to four days so in that time it was just us three. Now I love my mother more than I can put into words but at this time she was going through the beginnings of menopause and she was for lack of a better term (crazy). Not "I'm gonna kill you and rip off your face crazy" but still not herself. She would fly off the handle if you dropped a can of beans.
But while she was away during these times there was no cooking in the house, there was just eating out. Maybe one morning one of us would be ambitions enough to pour a bowl of cereal or make a piece of toast. So on Sunday was when we would go somewhere nice after church and this time around it was a restaurant in the mall. This place the meals were so big that they looked like as soon as you took a bite it grew back. Now my dad is a comfortable home body and if he's not at church or out for dinner on Sunday he's at home passed out asleep in his sleep shorts in the recliner. But for some reason this Sunday after dinner he said lets take a walk around the mall. So we all started walking together, I held my dad and my brother's hands as we walked because its not all the time we get to spend a day together so I took those moments when I could get them and just enjoy it. We walked into a Game Stop and my brother and me are gamers so we looked at the new titles that were out and some of the older classics that we didn't yet have but have played. Now usually anything over twenty five dollars if me or my brother wanted it we'd have to earn the money to buy it ourselves so this was a surprise when dad said go ahead and get what you want. I don't remember what my brother got but I got my own copy of Lunar SSSC for PlayStation. It was something so simple but it wasn't something that he normally did and it was just something very nice and sweet that he did. He also stopped off at the Dairy Owl on the way home and bought all of us ice cream. It was just such a good day. Now every time I think of a game to play just to play I always grab that game. Yeah the storyline is predictable and often corny but I love that game because it is a nice feel good game.
And that is my fond memory for this post.
I love you dad.
By Heather
Yes, the quest to lose weight. Or, as I like to phrase it, putting operation "Stop being so fat" in to action. Me and my husband need to lose weight. We got married almost a year ago and started working, working, working, working, working and we got into this routine that is a slow spiral into unhealthy weight gain and health problems for the both of us. So there are a few things that I have going for me to get my ass in gear. Number one, my husband. He also needs a kick in the pants to get started and I'm the boot. So if I have to be the boot I have to be motivated. Number two, yes I am incredibly bitter about my job but that doesn't mean I'm not good at what I do. At my job the human resources lady came up to me with this request. Its all volunteer basis but the store needed a wellness champion leader because of this competition between stores that is coming up. Now you say I can do this on my own, that I can be motivated on my own? Possibly, but if you want a guarentee? Give me a responsibility to uphold and lead by example, well then I have to. I don't shirk off responsibility and now I am completely motivated to get Ryan and I down at least thirty pounds by October when he has his surgery. So for husband and work, operation "Stop being so fat" is a go.
So this:
Will hopefully turn into this:
Aren't I beautiful?
By Heather
#1 Impatient Customers
This is actually something I love/hate. I love it when customers make angry sounds. As if some how making these sounds is going to make me give a shit about you more than the person I'm currently waiting on. Or a customer that somehow wedges his merchandise ahead of some old woman's singular item and I some how won't notice. I'm sorry, I don't reward rude people. Especially when this sweet woman is just trying to by her birdseed for the week.
#2 Customers Ignoring Me
I hate it when a customer blatantly ignores me while I'm simply trying to ring them out. "Hello sir, did you find everything you needed?" .....nothing...."Alright your total is $58.34, will this be on debit or credit?" ....nothing...."Thank you sir, you have a good day." ...nothing...
Another example, and I hate this. Do Not, under any circumstances do this. If you're one of those customers that gets on the phone and talks to your friends your entire visit to the store this is for you. By the time you get to the checkout line do not look at the cashier, snap your fingers and point to your cart, expecting us to sort through your shit to ring it all up and then once I've rung it all up you get all pissed off at me when I tell you what to do with the pinpad because you're to much of a retard to read it.
Another example. When you ask me where something is in the store, please I ask you, stick around to hear the answer. Trust me, I know exactly where it is. When you ask me and then keep walking, don't complain to me when you can't find it. Cause why? Your a fricken idiot who can't stand around for one minute for me to give you exact, easy to follow directions.
#3 Cart Preparation
Customers that load their cart like a retard. (I do not mean retard as in my mentally handicapped cousin, because he has more smarts than to do this) This is pretty much self explanatory but I will give an example. If you know you're going to be getting something very heavy/awkward, get the appropriate cart for it or even if you don't, load your cart accordingly. I've had a customer load their cart full of the smallest pieces of hardware they could find, then on top of that a shit ton of shelving, mouldings, and five pieces of plywood. On top of that, the asshole didn't even help me get everything down. Looked at me as if somehow I had the problem. Quickest way to ruin my day when you make your stupidity my issue.
#4 Co-workers
Store associates that make your job harder because of the own incompetence.
Prime example right here, this just happened this weekend. I'm not going to use actual names so I'm going to use the name George. Saturday night George comes up to me and tells that they may be late to work the next day because they are picking up a family member at the hospital. Its fine, family takes priority over work. I asked George if he was sure he was going to be able to come in at all on Sunday because if there was a doubt it would be easier for me to call someone in to fill their shift now instead of later. After many times George assured me that he was going to be at work because he was closing. I said it was fine, just to call and keep me updated as to when he would be in. The next day comes along, not only does George not call, I try calling him four times finally get a hold of him, he tells me he just got his son home from the hospital, he was going out to get prescriptions, shower and he said he'd be in at four. I asked again, are you sure you don't want to call off? Are you sure you'll be here by four because that's what I'm going to write down. He assured me he was going to be there at four. So I put his time down. 3:50pm rolls around, George calls and says he can't come in. Ten minutes before his fricken shift starts the asshole calls off. So now the closing head cashier is screwed because George did not have the foresight to call even an hour ahead to warn me. Thank you George for being a useless bagpipe.
#5 Sweaty Pocket/Boob Money
Yes, you heard me correctly. I hate it when a guy pulls a clump of money out of his back pocket and plops it in my hand. Yes sir, of course I want your swass in my hand. I watched this one couple for two hours run around building materials gathering their stuff. When they came up their order came up over four hundred dollars. This busty woman pulls a wad of sweaty money out from under her boob and shoves it in my hand. I shit you not I could have squeezed this money and sweat would have poured out of it. And all I can think of other than the "Oh my God she really just did that" was "Thank you...thank you lady, because I've always wanted hepatitis." I couldn't even hide the look of disgust on my face. After they left I couldn't Lysol my hands enough. I didn't have hand sanitizer, I grabbed the closed thing I could and just had my good friend/co-worker spray my hands down.
By Heather
I know that from my first post I gave the impression that retail, no matter what, is always a steaming pile of crap. But on the contrary my friends, there is, for however brief it may be, a good day. I came into work today with the same sunny disposition that I normally have and every customer I had was incredibly fantastic, happy, and I was able to joke with them. It was all around a good day. And to top it off I caught a guy trying to steal over a thousand dollars worth of merchandise. (those of you doubting the dollar amount keep in mind I work at a large hardware superstore, its not a difficult feet to accomplish.) So that always makes me happy catching stupid people doing stupid things.
But on the lighter side today rocked even though I closed the store today and have to be there tomorrow for morning at 5am. These days are rare so those of you in retail, respect them, and love them. Because you know the very next day your gonna get the very same lady arguing for you to give her ten percent off not because the product is damaged or she has a coupon, nope, she just wants it for the hell of it.
By Heather
Alright, first post!
As I said in the blog description I've started this blog to get out my frustrations about working retail and the idiots that shop at the store. And to this people would answer, "Then do something else beside bitch and complain about your life." Aw touche my friend, getting a job anywhere but retail is hard. I have been and am still trying to get out of this endless rage spiral.
But onto the jubilation. Today, as this happens many days, is one the biggest ticks I have about people that come into the store. When I am finished ringing out their merchandise and tell them their total they walk over to the pinpad (where you swipe your card) and as usual like 95% of customers don't read the screen I go into my usual speech. I'll demonstrate.
Me: "Swipe your card and hit yes to verify your total"
Customer: ...
From here on out the customer stares at the pinpad as if willing it to tell him the meaning of the universe. Their pupils dilate as a steady stream of drool flows down their chin and I'm sure they at some point get a lazy eye and a tumor growing from the side of their head before they look up.
Customer: What do I do?
At this point I have five people in line waiting for your ass to stop being retarded. But I keep my composure because I have to, or else I would be taking your card and doing it for you because I'm so exasperated to do even the slightest task. What I have just told you to do is exactly what it asks of you on the pinpad screen.
Me: "Press the yes button sir."
The customer does it with as much force as he can with either his finger or the pen.
Me: "Is this on your debit or credit?"
His eyes yet again focus on the screen as if the longer he stares at it it will answer every question he has ever had in his life. I can actually hear your thoughts. "What is this alien piece of technology, how does it work, what does it mean. I want to know, tell me magical box! I must know!" And just before I implode he looks up at me for that magical answer.
Me: "...debit or credit."
Customer: Oh...I don't...remember my pin.
Me: That's okay, just hit the cancel button, it will take you to credit.
Customer: But I want to buy my stuff, I don't want to cancel.
Me: It won't cancel out the sale, it will just take you to the credit screen.
Customer: ....
Me: ....
Customer stares at me blankly.
I can hear the teapot whistling inside my brain.
Customer: ...I don't understand...
I finally take it upon myself to push the cancel button for them and enjoy the 2.5 seconds of watching the customer freak out as their receipt prints out and I had it to them.
Me: Have a good day sir.
Customer confused but satisfied leaves but comes back about a half hour later because he ended up forgetting half his merchandise in another bag at my counter. I hate having to spoon feed grown adults.
This happened about seven times today. Now people that have ever worked retail for any period of time know that it is completely different working it that just being a normal consumer. I hope this has been education to those of you who haven't.
